Quick answers to the questions we get most. Still need help? Message us on WhatsApp 01113774734 ๐พ
๐ Do you deliver to my city?
Yes! We deliver to all governorates in Egypt with Mylerz.
โฑ๏ธ How long does delivery take?
Orders are prepared within 1โ2 working days, and delivery usually takes 2โ5 working days depending on your governorate.
๐ฐ How much is shipping?
๐ Shipping is FREE on orders of 1000 EGP or more. Tanta & Gharbia: 40 EGP. For other governorates, the fee depends on your governorate and order weight and is shown at checkout before you confirm.
๐ณ How can I pay?
You can see all available payment methods at checkout. All payments are secure and encrypted.
๐ Can I return a product?
Yes, unopened products in their original packaging can be returned within 14 days. Damaged, defective or wrong items are always replaced or refunded. See our Returns policy.
๐ฑ How do I know which food suits my pet?
Each product page shows who it is for (kitten, adult, sterilised) and a feeding guide. Not sure? Send us your pet's age and weight on WhatsApp and we'll help you choose.
๐ How do I switch my cat to a new food?
Mix the new food with the old one gradually over 7โ14 days, increasing the new food each few days, and always keep fresh water available.
โ Are your products original?
Yes. All our products are 100% original and sourced from trusted brands and distributors.
